FAQs

1. How can I contact you?

You can contact us by sending an email to info@quazant.com. We strive to provide excellent customer service and will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped from various locations around the world. We work with global merchants and top-quality handmade artisans to bring you the best prices and innovative products.

3. Do you offer refunds on products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more information.

4. How long does it take for my order to arrive?

Orders are processed and prepared to be shipped within 2-5 business days. Delivery times may take 1-3 weeks (business days) from the time of purchase to shipping your order worldwide. Please note that shipping times may vary depending on the item.

5. Can I track my order?

Yes, we provide tracking numbers for all orders. You will receive a tracking number once your order has been shipped. You can use this tracking number to track the progress of your shipment.

6. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please contact us immediately. We will evaluate the issue and make it right. Please inspect your order upon reception and notify us as soon as possible.

7. Can I return personalized or custom items?

Unfortunately, we do not accept returns for personalized or custom items. These items are specially made for you and cannot be resold. Please make sure to double-check all customization details before placing your order.

8. How do I initiate a return?

To initiate a return, please contact us at info@quazant.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted.

9. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

10. How long does it take for customer support to respond to my message?

We strive to provide fast and efficient customer support. Our team aims to respond to inquiries within 1-3 hours, but please allow up to 24 hours for a response, especially on weekends or holidays. We appreciate your patience and guarantee awesome customer support!