FAQs
1. Where are your products shipped from?
Our products are shipped from various suppliers and warehouses around the world, depending on the item and your location. This allows us to offer a wide range of products and deliver them to you as quickly as possible.
2. How long will it take to receive my order?
Delivery times vary depending on your location and the product ordered. Typically, orders are processed within 1-3 business days, and shipping can take anywhere from 7-20 business days. You will receive a tracking number to follow your order's progress.
3. Do you offer free shipping?
Yes, we offer free shipping on all orders! You can enjoy shopping without worrying about extra shipping costs.
4. Can I track my order?
Absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress online.
5. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order. The item must be unused, in its original packaging, and in the same condition you received it.
6. How do I return an item?
To initiate a return, please contact our customer service team at shopquazant@gmail.com. We will provide you with the return instructions and the address of our return center. Please note that return shipping costs are the responsibility of the customer.
7. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at shopquazant@gmail.com with your order number and photos of the damage. We will arrange for a replacement or a refund as soon as possible.
8. Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of purchase. Please contact us immediately at shopquazant@gmail.com if you need to make any changes. After 24 hours, the order may already be processed and shipped, making it difficult to alter.
9. Do you ship internationally?
Yes, we offer international shipping! Delivery times and costs may vary depending on the destination. Please check our shipping policy for more details.
10. How can I contact customer support?
You can reach our customer support team by emailing us at shopquazant@gmail.com or by using the contact form on our website. We are here to help and will respond to your inquiries as quickly as possible.